Does the system support Alexa, Google Assistant, IFTTT and Apple Homekit?
Yes. Amazon Alexa and Google Home support will be available at the time of shipping.
Apple HomeKit support is being planned for future development and we will keep you updated.
IFTTT support is confirmed but will be available with a software update after shipping.
Last updated: April 27, 2018 02:55
Does the price include VAT, custom duty and shipping cost?
Yes, the price includes related VAT, customs duties and shipping costs.
Last updated: April 27, 2018 02:55
How long will the camera record when motion is detected? And if there’s still movement, will it immediately start recording again?
The camera records once motion is detected until the motion stops or reaches the maximum recording time, whichever occurs first. The maximum recording time is configurable from 5 seconds to 300 seconds (5 minutes); we extended the maximum recording time from 2 minutes to 5 minutes to meet users’ requirements.
The camera will start recording immediately if movement continues after the most recent recording.
Last updated: April 27, 2018 02:55
Does the system support 24x7 recording? (New)
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No. The camera is powered by a battery. We’ve designed EverCam to offer a good balance between battery life and event capturing.
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With Motion Detection, Human Detection and Face Recognition, the system can detect and capture most important events and eliminate unnecessary alerts, such as passing cars and small animals. This can increase efficiency and reduce intrusive alerts.
Last updated: April 27, 2018 02:55
Can I stream and access footage when the system is offline? (New)
Yes. Users can stream and access footage via the eufy Security app. The smartphone will need to be connected to the same Wi-Fi network that HomeBase is connected to.
Last updated: April 27, 2018 09:31
Does the system support RTSP? Can I backup the footages to my NAS?
Yes. When we reached the $2 Million stretch goal, we will build in support for RTSP streaming so that footage can be saved to NAS.
Last updated: April 27, 2018 02:55
Does the system work with SmartThings, Wink, Nest and other Smart Home platforms? (New)
No. We don’t have plans to support SmartThings, Wink or Nest yet.
Last updated: April 27, 2018 02:55
Does the system work with home automation platforms? (New)
No. We don’t have plans to support home automation platforms such as Home Assistant or Blue Iris.
Last updated: April 27, 2018 02:55
Will the camera detect cars and animals? (New)
In most case, the camera can capture motion from cars and animals. When the Motion Sensor (PIR sensor) detects motion and heat from a moving object, it triggers the camera to start recording.
According to our research, a car’s exhaust or the body heat emitted by many animals is usually around 97.7°F (36.5°C) or higher, so they can trigger the camera and their motion will be captured.
Users can choose to not detect cars or animals by adjusting the Motion Detection Sensitivity to “Humans Only”, so as to reduce unwanted recordings and notifications.
The AI engine does not specifically support the identifying of cars or animals.
Last updated: April 27, 2018 02:55
Does the system support Dropbox, Google Drive, or OneDrive? (New)
No. We don’t have plans to support 3rd-party cloud storage yet.
Last updated: April 27, 2018 02:55
How long can the battery last on one charge?
In the most common scenarios, a fully charged camera can last for one year. Tested scenario: 68°F (20°C) temperature, 10 motion detections a day and 30 seconds recording each time; standby power consumption included. Battery life varies, depending on the number of motion detection, recording time and environment temperature.
Last updated: April 27, 2018 02:55
How can I recharge the battery?
The HomeBase also has one USB charging port with Anker Power IQ Technology. We recommend charging the cameras with HomeBase. Charging via HomeBase from 0 to 100% takes about 4 hours. In addition, any 5V or 9V USB charger connected to a micro USB cable can charge the camera.
Last updated: April 27, 2018 02:55
Can I replace the battery? How can it be repaired?
No. The battery is built into the camera, allowing for larger capacity and better weather resistance. We will support one year of warranty on your cameras (including the battery). We will also support battery repair/replacement which will be at a reasonable price, if the camera is out of the warranty period.
Last updated: April 27, 2018 02:55
Can I use the camera if the temperature outdoors is too hot or cold? (New)
Yes. The camera is operational outdoors in temperatures ranging from -4°F to 122°F (-20°C to 50°C).
Last updated: April 27, 2018 02:55
Are skin cases available? (New)
That’s a great idea and we’re considering it!
Last updated: April 27, 2018 02:55
Can I customize notifications according to who is detected? (New)
Yes, users can set EverCam to not send notification when trusted persons are detected.
Last updated: May 06, 2018 23:23
Is EverCam easy to steal? (New)
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The system comes with a screw-mounted base. You can install the camera using the screw-mounted base instead of the magnetic mount if you’re concerned.
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The anti-theft function will be triggered if the camera is moved without disarming it first, and the siren on the camera and HomeBase will both go off.
Last updated: May 06, 2018 23:23
How secure is the system?
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The system is designed to maintain the highest level of security to keep your videos private and secure in the cloud: - AES-256 encryption protects your account information, and AES-128 encryption protects your local storage. - Account authentication over a secure HTTPS connection prevents eavesdropping. - Only people who have both the login name and password can access camera and previous recordings.
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Videos on local storage cannot be read directly by a desktop computer. Access to videos on local storage is possible only via the eufy Security app or through a web portal with the correct login information.
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Communication between HomeBase and the camera is based on a proprietary wireless protocol; laptops and smartphones cannot detect the network or connect to it.
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The eufy Security app and web portal limit the number of login attempts to 5 login attempts within 5 minutes to prevent brute-force attacks.
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Each account is limited to one simultaneous login on both the eufy Security app and web portal.
Last updated: April 27, 2018 09:14
Does the camera have to be used with HomeBase?
Yes, the camera must be used with HomeBase. The camera relies on proprietary power-saving Wi-Fi and low-frequency wireless protocols for communication in order to reduce power consumption and to establish a secure connection, so connection to regular Wi-Fi networks is not possible.
Last updated: April 27, 2018 02:55
How far can I place the camera from HomeBase?
In most cases, the camera can be placed as far away as 300 ft (100m) with a direct line of sight. The actual range will vary depending on a number of factors such as the thickness of walls, obstacles in the house, and location of the HomeBase.
Last updated: April 27, 2018 02:55
Does the HomeBase have to connect to the router via an Ethernet cable?
Yes, the HomeBase must connect to router via a Ethernet cable.
Last updated: April 27, 2018 02:55
How many cameras and sensors can one HomeBase unit support?
One HomeBase unit supports up to 16 cameras and 34 sensors simultaneously.
Last updated: April 27, 2018 02:55
Does the system support geofencing?
Yes, the system supports geofencing. Once the user enables geofencing, the system will utilize the user’s smartphone’s location information to determine if he or she is home or away.
Last updated: April 27, 2018 02:55
What’s the system requirement for the eufy Security app?
- Android 4.4 or above
- iOS 8.0 or above
Last updated: April 27, 2018 02:55
How long is an event recorded for? (New)
Once recording starts, an event is recorded until the event ends or reaches the maximum recording time, whichever occurs first. The maximum recording time is configurable from 5 seconds to 300 seconds (5 minutes).
Last updated: May 06, 2018 23:23
Do I need to subscribe to a plan to record video? (New)
No. Recording footage doesn’t require a subscription. Footage is saved to the built-in storage if users don’t subscribe to a cloud storage service.
Last updated: May 06, 2018 23:23
How much video can the included microSD card save? (New)
The HomeBase comes with 16GB local storage on the included microSD card. It can store 12 months worth of videos for a system with 1 camera, or 6 months for a system with 2 cameras (10 motion detections a day and 30 seconds recording each time).
Last updated: May 06, 2018 23:23
Can I upgrade to a larger microSD card? (New)
Yes. The system supports microSD cards with up to 128GB of storage.
Last updated: May 06, 2018 23:23
Are there any requirements for the microSD card? (New)
The system works with all microSD cards that are Class 10 and above and a maximum capacity of 128GB.
Last updated: May 06, 2018 23:23
Can I use the USB port on HomeBase for USB drives or portable hard drives? (New)
No. The USB port is only used for charging EverCam.
Last updated: May 06, 2018 23:23
Does the system support SMB / FTP / ONVIF / CFIS? (New)
We don’t have plans to support SMB/FTP/ONVIF/CFIS yet.
Last updated: May 06, 2018 23:23
How quickly can the camera detect motion and start recording? (New)
The system detects moving objects with body-heat immediately and starts recording within 0.6 seconds.
Last updated: May 06, 2018 23:23
What’s the range of the motion detection sensor? (New)
Depending on the height and angle, the sensor can detect objects moving as far as 25-30ft (8-10m) away.
Last updated: May 06, 2018 23:23
Does the system support to seting Detection Zones? (New)
We don’t have plans for Detection Zones yet.
Last updated: May 06, 2018 23:23
Can I set schedules for alerts? (New)
Yes, users can set Scenes to mute alerts at specific time.
Last updated: May 06, 2018 23:23
Will the camera detect cars and animals? (New)
In most case, the camera can capture motion from cars and animals. When the Motion Sensor (PIR sensor) detects motion and heat from a moving object, it triggers the camera to start recording.
According to our research, a car’s exhaust or the body heat emitted by many animals is usually around 97.7°F (36.5°C) or higher, so they can trigger the camera and their motion will be captured.
Users can choose to not detect cars or animals by adjusting the Motion Detection Sensitivity to “Humans Only”, so as to reduce unwanted recordings and notifications. The AI engine does not specifically support the identifying of cars or animals.
Last updated: May 06, 2018 23:23
How does facial recognition work?
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PIR (Passive Infrared) Sensor detects motion and body-heat from a moving figure and the camera starts recording.
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AI engine analyzes the figure to determine if it is human or not.
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Once a human is detected, the AI engine matches the face to the internal database to determine if it’s a trusted face.
Last updated: May 06, 2018 23:23
Does the system rely on cloud services for the facial recognition feature? (New)
No. There is a dedicated AI engine with a database built into the hardware. The facial recognition is processed locally. But this function keeps getting better via cloud updates.
Last updated: May 06, 2018 23:23
Does the system need “training” with multiple images and videos? (New)
The AI engine relies on algorithm updates to keep itself getting better.
Last updated: May 06, 2018 23:23
Will the system recognize my face and not trigger recordings? (New)
No. The system will record any detected motion. But users can set EverCam to not send notifications when trusted persons are detected.
Last updated: May 06, 2018 23:23
Can the system determine if the object moving is a person (even if the person is wearing a mask), an animal, or a bush moving in the breeze? (New)
Yes, it can! Here’s how the AI engine works:
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The PIR (Passive Infrared) Sensor detects motion and body-heat from a moving figure and the camera starts recording. Bushes don’t emit body-heat, so they won’t trigger the camera to start recording.
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The AI engine analyzes the figure to determine if it is human or not (in the case that user sets Motion Detection Sensitivity to “Human Only”). Most animals don’t have the shape of a human, so they won’t trigger the camera to start recording either.
Last updated: May 06, 2018 23:23
What will happen if there’s a power outage?
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The HomeBase, cameras and sensors have built-in batteries, so the system will continue to surveil your property for 2 days.
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Motion detection and video recording will work as usual during a power outage. If the internet is down, your HomeBase will save video clips onto local storage and then sync up to the cloud* once the internet is back on. *Cloud subscription is required.
Last updated: May 06, 2018 23:23
Does it come with more secure mount? (New)
Yes. Every camera comes with one magnetic mount and one metal screw mount. You can install the camera with the screw-mounted instead of the magnetic mount if you’re concerned.
Last updated: May 06, 2018 23:23
Can I view and make recordings on a desktop? Does it require a subscription to a service? (New)
Yes. Users can live stream and make recordings on a desktop web browser. This doesn’t require a subscription to a service.
Last updated: May 06, 2018 23:23
Can I access past recordings on a desktop? Does it require a subscription to a service? (New)
Users can access past recordings on a desktop by logging into the eufy Security Web Portal, but a cloud subscription service is required.
Last updated: May 06, 2018 23:23
Can I read the data on the microSD card on a desktop?
- For security purposes, the microSD card cannot be read on a desktop. Only users with the correct login information can access the video clips via the eufy Security app or a web portal.
- The system supports microSD cards up to 128GB.
Last updated: May 06, 2018 23:23
Is the add-on cameras and sensors available? (New)
Yes. The add-on camera and sensors are currently available for backers. Please refer to the campaign session or PM us for purchase info.
Last updated: May 06, 2018 23:23
How many cameras and sensors can one HomeBase unit support?
One HomeBase supports up to 16 cameras and 34 sensors simultaneously.
Last updated: May 06, 2018 23:23
When will the product be shipped?
We’re targeting September 2018 to ship the products.
Last updated: May 06, 2018 23:23
How long is the warranty?
The product comes with a 12-month warranty.
Last updated: May 06, 2018 23:23
In which regions will the system be sold?
The product will be available for (free) shipping to the U.S., Canada, EU (28 countries and UK), Australia and Singapore.
Last updated: May 06, 2018 23:23
Will the system come with the region’s corresponding power plug? (New)
Yes. We will ship to different regions with the region’s corresponding power plug.
Last updated: May 06, 2018 23:23
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The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
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I never received my invitation. How do I complete the survey?
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